Hassle-Free Returns & Refunds
Return Policy
Naveen Masala, operating under the brand name NVH Spices, strives for customer satisfaction. If you are not entirely satisfied with your purchase, we offer a comprehensive return policy.
Eligibility for Returns
To return a product, ensure it is unused, in its original packaging, and in the same condition as received. Dry fruit items are non-returnable.
Initiating a Return
Contact our customer service team at [info@nvhspices.com] within 7 days of receiving your order to start the return process. Provide your order number and details of the items you wish to return.
Return Authorization
Our customer service team will give you a return authorization and instructions on where to send the returned items. Unauthorized returns may face rejection.
Return Shipping
Customers cover the return shipping cost unless the return results from our error or a defective product.
Refund Process
After receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, we will process your refund, and a credit will go to your original method of payment.
Refund Timing
Refunds may take a number of days to reflect in your account, depending on your payment method and financial institution.
Exchanges
For exchanges, follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, contact our customer service team immediately for assistance.
By purchasing from NVH Spices, you agree to the terms and conditions outlined in this Returns and Refunds section.
Non-Returnable Items
We do not accept returns for consumable products. However, if you receive a damaged, defective, or wrong item, we will provide a full refund or free replacement as applicable. We may contact you to confirm the product’s damage or defect before issuing a refund or replacement.
everyone can check our reputation in market on india’s biggest and trustable b2b platform indiamat and visit our profile is https://www.indiamart.com/naveen-masala/profile.html