Refund, Return & Cancellation Policy — NVH Spices

At NVH Spices, we value customer satisfaction and transparency.
Please read our combined Refund, Return & Cancellation Policy below:

1. Order Cancellation by Customer

You can cancel your order anytime before dispatch by contacting our customer support team.

• If the order is not yet shipped → Full refund will be issued.

• If the order is already shipped → Cancellation is not possible; however, you may request a return according to our return policy.

2. Order Cancellation by NVH Spices

NVH Spices reserves the right to cancel any order if:

• fraudulent activity is suspected,

• incorrect information is provided,

• the product is unavailable.

In such cases, a full refund will be processed.

3. Return Eligibility

A return can be requested only if:

• The product delivered is damaged

• The product is incorrect or different from what was ordered

• The packaging is tampered or defective

Returns must be initiated within 24–48 hours of delivery.

4. Refund Process

Once your return is accepted:

• Refund will be processed to your original payment method

• Processing time: 5–7 business days

5. Non-returnable Products

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used spice packets

• Products without original packaging

• Custom/wholesale orders

6. Contact for Support

For any refund, return, or cancellation request:
📩 Email: info@nvhspices.com
📞 Phone: +91 8999170954